Abstract

Project management offices can play an integral, dynamic role within organizations when they are leveraged appropriately. This best practices research report uncovers the trends among best-practice project management offices (PMO). It provides insights into how these organizations manage projects for maximum value and offer solutions to the challenges other organizations face. Thirteen best practices emerged in four main areas: strategy, practices, technology and automation, and measures and reporting. This report explains in detail the best practices used by the leading organizations with outstanding PMOs. It also includes in-depth case studies of the following best-practice organizations: Dell Services, DTE Energy, IBM, The United Illuminating Company, and Organization A.