Abstract

On behalf of the quality professional community, ASQExcellence (ASQE) is excited to bring you the 2020 ASQE Insights on Excellence Category Report. The data in this report was collected in a foundational questionnaire examining how quality initiatives are progressing in the digital era, based on the views and experiences of 1,036 executives and quality professionals from global enterprises. The goal of this annual category report is to deliver actionable guidance to our member communities to pursue best practices in eight specific organizational excellence and operational performance categories year over year. In addition, this report is complementary to the 2020 ASQE Insights on Excellence Annual Research Report, which features achievements of both ASQE and ASQ and introduces the IoE benchmarking suite of resources.