Abstract

Geometrica, a manufacturer of domes and free-style structures, used a wiki to document its ISO 9001:2008 quality management system. The company attributes its fasttrack to certification — nine months from beginning tocertification — to the ease and efficiency of wikis.While the original goal was meeting ISO 9001:2008 requirements, the wiki now functions as documentation of itsintegrated management system, including information sharing with external stakeholders, project and customerservice management, and its certification to OHSAS 18001:2007.In its first nine months, the team amassed 1,577 pages of documentation, containing more than three-gigabytes of data. Three years later, there are more than 10,000 pages servicing 67 internal users.