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Inside the System
  • Healthcare, Business & Professional Services
  • Open Access

Inside the System

Why electronic medical records can make or break performance in healthcare

Publication:
Quality Progress
Date:
August 2026
Issue:
Volume 59 Issue 8
Pages:
pp. 14-19
Author(s):
Shipley, Taryn
Organization(s):
Lean HealthTech, Diagonal, IA
This article is not available online. As one of the benefits of ASQ membership, ASQ members may contact us to receive a scan of the archive, in PDF format.

Abstract

Electronic medical records (EMR) are essential for healthcare organizations to provide efficient and safe treatment—that is, care coordination, chronic disease management, preventive care and accurate documentation. Well-designed EMRs promote safe, standardized workflows, while poorly designed systems introduce inefficiencies, burnout and safety risks. An EMR should serve as a foundation for continuous improvement, not a static recordkeeping system. When implemented thoughtfully, governed effectively and optimized continuously, it becomes one of healthcare’s most powerful levers for improving outcomes, efficiency and financial sustainability.

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