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Expert Answers: Cost of Quality
  • Business & Professional Services

Expert Answers: Cost of Quality

Publication:
Quality Progress
Date:
June 2026
Issue:
Volume 59 Issue 6
Pages:
pp. 5-7
Author(s):
Pruitt, W. Frazier, Wood, Douglas C.
Organization(s):
Corning Inc., Rochester, NY, Kansas City, KS

Abstract

What is the real cost of poor quality, and how can a well-designed quality program help organizations identify the most important hidden costs to improve profitability, efficiency and customer satisfaction?

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