Expert Answers: Cost of Quality
Expert Answers: Cost of Quality
- Publication:
- Quality Progress
- Date:
- June 2026
- Issue:
- Volume 59 Issue 6
- Pages:
- pp. 5-7
- Author(s):
- Pruitt, W. Frazier, Wood, Douglas C.
- Organization(s):
- Corning Inc., Rochester, NY, Kansas City, KS
Abstract
What is the real cost of poor quality, and how can a well-designed quality program help organizations identify the most important hidden costs to improve profitability, efficiency and customer satisfaction?
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