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Craft the Culture You Want to Work In
  • Business & Professional Services

Craft the Culture You Want to Work In

Publication:
Quality Progress
Date:
September 2026
Issue:
Volume 59 Issue 9
Author(s):
Hansen, Max, Chu, Jenny
Organization(s):
Management consultant, Sacramento, CA, Lagom Consulting, Richmond, VA

Abstract

This is the companion article to Max Hansen and Jenny Chu’s “The Pivot Point” (September 2026). Both articles draw from three previous ASQ surveys as researchers reveal what particular skill quality professionals need in their career when their technical abilities aren't enough.

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