Back to Basics: In the Loop
Back to Basics: In the Loop
- Publication:
- Quality Progress
- Date:
- December 2016
- Issue:
- Volume 49 Issue 12
- Pages:
- pp. 80
- Author(s):
- Barsalou, Matthew
Abstract
The use of an 8D report can help organizations easily track the status of customer complaints. This type of report is named after the eight disciplines (or steps) that must be taken when managing a customer claim. When back your customers after an error by showing your organization can handle problems quickly, thoroughly and with transparency.
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