Culture of Quality
Cultura De La Calidad:
La Aceleración Del Crecimiento Y Del Desempeño En La Empresa
质量文化:
加快企业成长和改善绩效
The Culture of Quality research results show:
- Only 48% say customer needs are the key driver of their quality program
- 60% of respondents say their quality vision is clear
- 54% of respondents plan to increase investment in quality in the next 18 months
- Only 52% of European respondents say management supports quality vision and values unequivocally