Juran's Quality Essentials: For Leaders

Dr. Joseph Juran was the world's foremost thought leader on improving the financial performance of an organization with "quality management." In this book, Dr. Juran's successor as CEO of Juran Institute, Joseph A. DeFeo, uniquely distills Dr. Juran's life's work on quality with some of today's latest practices into a practical action plan for creating a strong, successful, globally competitive enterprise.

Juran's Quality Essentials for Leaders offers succinct, proven methods applicable to any country, company, or industry, from service to manufacturing. This concise guide explains how today's leaders can:

Embrace quality and not miss an opportunity to improve performance

Lead an organization through sustainable financial change while fostering a culture of quality

Stop useless initiatives by aligning goals with the strategic plan

Challenge new product or service development methods

Create breakthroughs in baseline performance

Ensure repeatable and compliant processes

Simplify macro processes with business process management

Execute benchmarking to sustain market leadership

Real-world examples demonstrate the successful application of the methodologies, tools, and techniques presented in the book. This results-oriented resource provides you with a detailed roadmap for leading a quality revolution in your organization.