My Quality Story: ‘Don’t Forget the Arrows’
My Quality Story: ‘Don’t Forget the Arrows’
Pay attention: Models with arrows show up everywhere
- Publication:
- Quality Progress
- Date:
- November 2025
- Issue:
- Volume 58 Issue 11
- Pages:
- pp. 8-9
- Author(s):
- Sedlock, Ron
Abstract
W. Edwards Deming once said, “Don’t forget the arrows—that’s what makes it a system.” What does the arrow represent? Is it transportation? Is it communications? Does the arrow cause scrap or rework? How long does the arrow take? They get people thinking “system.”