Six Sigma Tools at Work, Second Edition

Six Sigma isn’t just for manufacturers; it’s a versatile philosophy that can drive process improvement in any field. You’ll see how to cut out waste and reduce variation in everything you do, helping your organization achieve its goals.

This handy pocket guide includes:

• An introduction to Six Sigma, including the DMAIC (define-measure-analyze-improve-control) model and its phases
• A helpful roadmap to help you get started on your Six Sigma journey
• Over 30 tools, from advanced quality planning to variation reduction, listed alphabetically for easy reference
• Figures, tables, and examples to illustrate the practical use of each tool

Whether you’re just starting out or already familiar with Six Sigma, this guide will help you transform how you work and lead your team with proven strategies.

Roderick A. Munro, CQE, CQA, CMQ/OE, is a business improvement coach with RAM Q Universe, Inc. and author of several books published by Quality Press. He is an ASQ Fellow and is also a Fellow Chartered Quality Institute (CQI) Chartered Quality Professional (CQP) (England) and IRCA QMS Lead Audit.